In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

The practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

• To provide further medical treatment for you e.g. from district nurses and hospital services.
• To help you get other services e.g. from the social work department. This requires your consent.
• When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Fair processing notification to patients

This practice may supply personal health data to comply with its legal obligations from time to time, as directed by the Secretary of State for Health, or other recognised Statutory Authority.

Anonymised data on the use of fit notes is being provided to the HSCIC on behalf of Department of Health, and the Department for Work and Pensions. This will enable the Department for Work and Pensions to undertake research analysis to inform policy relating to employment and sickness abscence, including evaluation of ‘Fit to Work’.

For details on how this data may be used visit: www.gov.uk/dwp/fit-note-data

NATIONAL DIABETES AUDIT

Your diabetes service is taking part in the National Diabetes Audit (NDA). The NDA checks whether people with diabetes are getting good care.

For more information please click on the links below.

NDA Poster.pdf

NDA Patient Information Leaflet.pdf

or visit the website www.content.digital.nhs.uk/nda

Useful Links

ICO information page: www.ico.org.uk/for-the-public

HSCIC information pages

collections: www.hscic.gov.uk/article/4963/What-we-collect

your info: www.hscic.gov.uk/yourinfo

how we look after information: www.hscic.gov.uk/article/3388/How-we-look-after-information

All GP practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice

The average pay for GPs working in Limes Medical Centre in the 2021/22 financial year was £122,225 before tax and National Insurance. This is for 4 part time GPs who worked in the practice for more than 6 months

Your health and social care record contains important information about you. We’ll always keep your information safe and never sell it or pass it on for commercial or marketing purposes. Making this information available to health and social care staff involved in your care means everyone can work together to give you the best support we can.

For more information please click on the link below.

https://derbyshirehealthcarerecords.org.uk/

This General Practice is Research Active
Conducting high-quality clinical research helps us to keep improving NHS care by finding out which treatments work best.

In this practice, you might be asked to take part in a clinical research study. Taking part in a clinical research study is voluntary and can be a rewarding experience.

To find local clinical research studies, go to: www.ukctg.nihr.ac.uk

To find out more about clinical research in the East Midlands visit: www.crn.nihr.ac.uk/east-midlands

To read about other patients who have benefitted from taking part in clinical research visit: www.crn.nihr.ac.uk/can-help/patients-carers-public/patient-stories

COVID-19 Clincal Trial

Join a COVID-19 clinical trial.

The PRINCIPLE trial aims to find treatments that reduce hospital admission and improve symptoms for people with COVID-19. You could be eligible to join if:-

• You have had these symptoms for fewer than 15 days
  •  a continuous new or worsening cough
  •  a high temperature
• You are aged 50 to 64 with a pre-existing illness
• You are aged 65 and above

To find out more please visit: www.principletrial.org

The Practice is dedicated to a quality policy to achieve the health services which meet the requirements of our patients.

In particular:

• • Patients have a right to be greeted in a welcoming manner in all circumstances.

• • Patients have a right to confidentiality.

• • Patients should usually be seen within 20 minutes of their appointment time. Where there is likely to be a delay, patients have a right to be informed.

• • Patients have the right to be treated with courtesy by GPs, employees and other providers of health services, both inside and outside the Practice.

Patients have the right to information about their own health, particularly:

• • any illness and its treatment; alternative forms of treatment; possible side-effects of treatment; duration and development of illness; likelihood of recovery; how to prevent or avoid the illness recurring; any other information the patients deem to request from any GP, Consultant or other doctor in the Health Service; above all, patients have the right to ask questions and have them answered.

The Practice will offer advice and seek to inform patients of:

• • steps they can take to promote good health and avoid illness; advice on self-help which can be undertaken without reference to a doctor in the case of minor ailments.

WITH THESE RIGHTS COME RESPONSIBILITIES AND FOR PATIENTS THIS MEANS:

• • Where an appointment has been made, a patient is responsible for keeping it or giving adequate notice to the Practice that they wish to cancel.

• • A doctor’s time is limited and he or she has many patients to see. It is the responsibility of patients not to delay the doctor unnecessarily and to be aware of other patients’ needs to consult.

• • Delays can be reduced by remembering that an appointment is for one person only. Where another member of the family needs to be seen, even if it is regarding childhood ailments or if their symptoms are the same as the first persons’, another appointment needs to be made.

• • A doctor can see many more patients in surgery than when out visiting. It is therefore a responsibility of patients to come to the surgery for appointments when not prevented by serious illness or infirmity.

• • There are some patients who need long consultations because of the nature of their illness. A doctor does not know in advance who they might be. Patients in the waiting room should take this into consideration because, on another occasion, that long consultation might be them.

• • As the Receptionist should treat the patients with courtesy and friendliness, so the patients should treat the Receptionists. It is not the Receptionists’ fault if the doctor is delayed.

• • Each person is responsible for their own health and should take appropriate action with, where necessary, advice on how to prevent ill-health, for example by not smoking.

There is a new Central NHS Computer System called the Summary Care Record (SCR). It is an electronic record which contains information about the medicines you take, allergies you suffer from and any bad reactions to medicines you have had.

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Removal of Patients from the Practice List

Generally patients will only be removed from the practice list if:

1. They move out of the practice area
2. They are physically violent towards a doctor or member of staff or attached member of the Primary Care Team
3. They give racist abuse orally or physically
4. They give verbal abuse or make threats to a doctor or any other member of staff, or attached member of the Primary Care Team
5. They cause physical damage to practice premises or property
6. They fraudulently obtain drugs for non-medical reasons
7. They steal from the practice premises or member of staff
8. There is an irretrievable breakdown in the doctor-patient relationship
9. They persistently fail to attend appointments

Removing a Patient from the practice list is not something that is done automatically or immediately. Protocols are in place within the practice for each of the above incidents.

Your GP Practice is committed to operating in a way that complies fully with the provisions of the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We recognise that the personal data legitimately required in order to carry out our business must be collected, processed, stored and disposed of fairly, lawfully and with due regard to confidentiality. We fully respect your privacy.

If you have any questions about your data or how we deal with it please contact the practice and get in touch with us by clicking on the Contact Us links available on this website.