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UPDATE FROM THE MEDICINE ORDER LINE

I am writing to inform you of an important update regarding our Medicine Order Line (MOL) services. Due to reduced staffing capacity, we are implementing our business continuity plan, which includes a temporary reduction to our telephone operating hours.

From Monday 15^th September, the telephone service will be available 8:00am – 2:00pm (previously 8:00am – 4:00pm). Please note that all other prescription ordering channels remain unaffected.

Whilst this change will initially be a temporary measure, we are experiencing reduced capacity with increased demand, therefore we are asking for your support to encourage patients, where possible, to use digital ordering methods. This will help ensure that patients who are digitally excluded can still access the telephone lines fairly during the reduced opening hours.

www.nhs.uk/nhs-app/

www.derbyshiremol.nhs.uk

Local and NHS services

Out of Hours and Emergencies

111 is the NHS non-emergency number. It’s fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals. They will ask you a series of questions to assess your symptoms and immediately direct you to the best medical care for you.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

In case of a life-threatening emergency, please dial 999.

You and your general practice (YYGP) has been developed to help patients understand what to expect from their general practice and how they can get the best from their GP team. YYGP also enables patient to provide feedback or raise concerns with their GP Practice, Healthwatch or the integrated care board (ICB). The YYGP document published by NHS England can be found below.

NHS England » You and your general practice